IT support with one accountable team
When IT problems land with whoever happens to know computers, real work stops. Our managed support gives your team a helpdesk to call, keeps systems monitored and maintained in the background, and puts one accountable team behind it all.
What is included
- Helpdesk support for your staff
- Monitoring and regular maintenance of devices, servers and the network
- Patching and updates
- User account and access management
- Backup checks
- Security basics and advice, with escalation when needed
A good fit if
- You have no in-house IT, or one person carrying all of it
- Small problems keep turning into lost days
- You want predictable support rather than paying per emergency
How we work
- 1
Take stock
We record your devices, systems and accounts, and note what is at risk.
- 2
Stabilise
We fix the basics first: updates, backups and access, so problems stop recurring.
- 3
Support
Your staff have a clear way to reach us, and we monitor and maintain in the background.
- 4
Review
We review what has happened and recommend improvements on a regular basis.
Common questions
It depends on the size of your team and the systems we cover. We set out the scope and hours in the agreement before you commit.
Updates, expiring certificates and failing hardware cause quiet problems that turn into outages. Routine maintenance catches them first.
Yes. We can take on the routine work, or cover the gaps in what your own person handles.
Related services
Cybersecurity Services
Security reviews, firewalls and endpoint protection, plus the controls and policies your clients and auditors ask for.
Read moreCloud Solutions & Hosting
Safe cloud migration, hosting and backups, without downtime or unnecessary complexity.
Read moreIT Hardware Solutions
Laptops, desktops, networking gear and POS systems supplied, delivered and set up.
Read more