A chatbot built around your business
A generic chatbot frustrates customers. We build chatbots around your actual services, questions and process: they answer what they can, capture the details your team needs, and hand the conversation to a person when a person is needed.
What is included
- Chatbot for your website and messaging channels
- Answers drawn from your own services, prices and policies
- Enquiry and booking capture, sent to your team or CRM
- Handover to a person for anything the bot should not handle
- Conversation review, so answers improve over time
- Ongoing updates as your business changes
A good fit if
- Your team answers the same questions all day
- Enquiries arrive out of hours and go unanswered until morning
- You want to capture leads from your website more reliably
How we work
- 1
Choose the jobs
We decide what the chatbot should handle and what should go to a person.
- 2
Build from your content
We build it around your services, questions and tone.
- 3
Test with real questions
We test it against the questions customers actually ask, and fix the gaps.
- 4
Launch and review
We launch, read real conversations and improve the answers.
Common questions
No. It handles routine questions and captures details, and passes anything more complex to your people.
Yes. Capturing names, contact details and what the customer needs is one of its main jobs, and we send them to where your team works.
On your website, and on messaging channels where that fits. We confirm the channels when we scope the project.
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